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Privacy Policy Statement
Ultimate Web, a division of NCI (Pty) Ltd (collectively "NCI" or "we", "us", or "our") recognise the importance of protecting the privacy of certain general information ("data") and specific personal information ("Personal Data") collected about our customers (referred to as "Customers", "you", or "your") and consequently respect your privacy. This privacy statement discloses what information we gather, how we use it, and how to correct or change it. At NCI it is our intention to give you an understanding about how we collect your information and the use we make of it in the course of our business.
The purpose of this document is to inform you of the policies that have been put in place to protect your interests in this respect.

1. Fair and lawful information-handling
We will process all data that we collect and hold on you fairly and in accordance with applicable law. As further explained in this privacy policy, we will ensure the quality and security of your data; and we will fully respect your rights, interests and fundamental freedoms with regard to your data.

2. Data quality
We will employ effective procedures and safeguards to ensure that data we hold on you are adequate, relevant and not excessive in relation to the purposes for which they were obtained, as well as accurate and up-to-date. Where we become aware of any inaccuracies in data we hold, we will correct and, where appropriate, delete incorrect data.
Retention periods are in place to ensure that data are only stored whilst they are required for the purposes in question or to meet legal and regulatory requirements. Where data are no longer required, we will ensure that they are disposed off in a secure manner.

3. Information to you
When we collect data from you, we will identify ourselves and inform you of the purpose(s) for which we are collecting data. If we have obtained data on you other than directly from you, we will inform you of this as soon as practicable after we have entered data in our files or computers (unless you were already aware of the fact).
We may also record or monitor telephone calls to and from NCI or to or from any company or companies within the NCI Group of Companies, without notification, for staff training and quality control purposes.

4. When will we seek your prior consent?
We will go further and ask for your prior consent in the following circumstances:
before we pass on any of your Personal Data to other companies for direct marketing purposes, by offering you the opportunity to object to such disclosures either through a "tick-box" or an "opt out" box on a enquiry form, or by asking you to notify us by telephone, fax or e-mail.

5. Your rights
You have the right to require us and/or our affiliated or related entities, associates or partners, or any company or companies within NCI, to cease the communication of advertising or marketing materials to you, and we will ensure that your request is complied with. This includes the right to withdraw your consent to third-party direct-marketing use of your data at any time.

You have the right to see all data that we hold on you. Should you wish to have access to all or a particular part of your data, please contact the Chairman at NCI (Pty) Limited, PO Box 30194, Tokai, 7966, South Africa. Such access will be granted in accordance with the requirements of applicable national legislation and subject to any discretionary allowance for NCI to make a charge payable by you to cover NCI's administration costs incurred in providing you with such data. Such payment is to be made on application for access to your data and is to be no more than the maximum stipulated by applicable national legislation. The information will be forwarded to you within an appropriate period of time in accordance with applicable national legislation, but in any event no more than 40 days from the date of such request for access.
Where any discrepancies are discovered following your enquiry, we will take immediate steps to validate and, where appropriate, correct our records. We will confirm the actions taken in writing to you within an appropriate period of time in accordance with applicable national legislation, but in any event no more than 40 days after receiving your request to amend our records.

6. Security of information
We will only provide access to data on you to those of our employees who need such access in order to carry out any necessary processing. We have taken appropriate steps to ensure the security of data, whether it is stored in computer systems, paper files or other storage media. We expect the same high standards of security and confidentiality of our affiliated or related entities, associates or partners, agents or subcontractors, or any company or companies within the NCIt Group of Companies we engage to process data for us.

7. Direct marketing
We, and/or our affiliated or related entities, associates or partners, or any company or companies within NCI, or third parties authorised by us, may market to you directly through any media to keep you informed of further offers which may be of interest to you (unless you write to us asking us to exclude you from such offers or alternatively telephone, fax or e-mail us to that effect or you have done so previously and such exclusion is still operative) and for our own administration, market analyses and operational reviews. We, and/or our affiliated or related entities, associates or partners, or any company or companies within NCI, or third parties authorised by us, may make contact with you by post, e-mail, telephone, facsimile transmissions, and/or pre-recorded messages for the purposes set out herein (unless you notify us either in writing or by telephone, fax or e-mail that you object to being contacted in a particular stated way and/or by a certain stated entity or entities.

8. Internet
NCI gathers two types of information about Customers: data that Customers provide through optional, voluntary registration on our Web sites; and data NCI gathers through aggregated tracking, mainly by tallying page views throughout our Web sites. Such information enables us to tailor our content to fit Customers' needs better and to help our affiliated or related entities, associates or partners, or any company or companies within NCI; or third party content providers, agents, subcontractors, suppliers, merchants, advertisers, sponsors and licensors (collectively, "Providers") that have licensed their content on our Web sites or the right to market their products and/or services to understand our audience.

How does NCI collect information?
Optional registration
We collect data by specifically requesting it from you. Generally, this occurs when you register at one of our Web sites or request information or a service. For example, we may need to know your name, e-mail address, mailing address and contact telephone number, facsimile number and other related information. This allows us to process and fulfill your requirements and requests. Usually, the NCI Web sites and/or NCI's affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, or Providers, or other third parties authorised by us, use your data to operate the Web sites and to deliver services. The NCI Web sites also use your data to inform you about other products or services available from NCI, and/or its affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, or Providers, or other third parties authorised by us.
We will maintain records relating to your use of our Web sites (including information about you provided by yourself or by Providers, or other third parties authorised by us). We shall be entitled to process those data for the purpose of providing your requirements and requests, for NCI's own administration, market analyses and operational reviews, and to keep you informed of further aspects of NCI and its operation which may be of interest (unless you write to us asking us to exclude you from such further contact or alternatively telephone, fax or e-mail us to that effect or you have done so previously and such exclusion is still operative). We shall be entitled to disclose to our affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, or Providers, or other third parties authorised by us (including without limitation other suppliers), such information as may be necessary to provide your requirements and requests or for the purpose of verification of details relating to any requests for information on-line you may make to NCI.

Usage tracking
Use of Internet Protocol ("IP") Addresses
An IP address is a unique number that is automatically assigned to your computer whenever you are surfing the World Wide Web (otherwise known as the "Internet"), so that your computer can be identified by the main computers, known as "Web servers", that "serve up" Web pages.

NCI and/or its affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, collect IP addresses for the purposes of system administration, to report aggregated information to Providers, or to other third parties authorised by us, and to audit the use of our Web sites. When Customers request pages from those Web sites of NCI, and/or its affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, and/or Providers, or other third parties authorised by us, our Web servers log the Customers' IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a Customer's session will be logged, but the Customer will remain anonymous to us. We can and will use IP addresses to identify a Customer when we feel it is necessary to enforce compliance with our Web sites' terms of use or terms of service, or to protect our service, our Web sites and/or those of our affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, or Providers, or other third parties authorised by us, our other Customers or the customers of our affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, or Providers, or other third parties authorised by us.

Use of Cookies
What are cookies? Cookies are small pieces of information that a Web site sends to your computer for record-keeping purposes, which information is stored in a file on your computer. Cookies make Web-surfing easier for you by saving your preferences so that, for example, we can use the saved information to facilitate your use of our Web sites when you return to them. Cookies do not tell us your individual identity unless you have chosen to provide it to us. We never save passwords or credit card information in cookies. The use of cookies is an industry standard and, as such, you will find that most major Web sites use them.

By showing how and when Customers use the NCI Web sites, cookies help us to determine which areas are popular and which are not. Many improvements and updates to our Web sites are based on such data as total numbers of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies to provide services better tailored to our Customers' needs.

Most cookies expire after a defined period of time, or you can delete your cookie file at any time. Most browsers are initially set up to accept cookies. You can re-set you browser to refuse all cookies or to indicate when a cookie is being sent. However, note that some parts of our Web sites and/or our affiliated or related entities', associates', or partners', or any company's or companies' within the NCI Group of Companies, or Providers', or other third parties' authorised by us, services will not function properly or may be considerably slower if you refuse cookies. For example, without cookies you will not be able to set personalised preferences, and/or may have difficulty completing on-line transactions.

NCI and/or its affiliated or related entities, associates or partners, or any company's or companies' within the NCI Group of Companies, and Providers, or other third parties authorised by us, have two primary uses for cookies. First, we use them to specify a Customer's preferences. For example, you can specify keywords across several categories or markets so you do not have to tell us repeatedly about products or services that you are interested in finding out more information about, or in receiving or being provided with. Secondly, we use cookies to track Customers' Web site usage trends and patterns. This helps us to understand our Customers' needs better and improve areas of NCI's and/or its affiliated or related entities', associates' or partners', or any company's or companies' within the NCI Group of Companies, or Providers', or other third parties' authorised by us, products or services that our Customers find valuable. While both of these activities depend on the use of cookies, you have the option of disabling cookies via your browser preferences.

You may occasionally receive cookies from Providers or other third parties authorised by us. NCI and/or its affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, do not control these cookies. The use of advertising cookies sent by third party Web servers is standard in the Internet industry.

With whom does NCI share my information?
As a general rule, NCI will not disclose any Personal Data that you submit to us about you in a manner that connects you with the Personal Data, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below. The following describes some of the ways that your Personal Data may be disclosed:

Business Partners & Sponsors: We may disclose some or all of your Personal Data to business partners or sponsors, but this use will be specifically described to you prior to data collection or prior to transferring any such Personal Data. Many promotions offer opportunities to request additional information from business partners or sponsors. By requesting more information, you give NCI permission to transfer your Personal Data to the business partner or sponsor so they can fulfil your request. In many instances, only your e-mail address will be shared. If more Personal Data will be shared with the business partner or sponsor, then you will be notified prior to the transfer.

Third Party & Aggregate Data: From time to time, you may be offered the opportunity to receive materials or special offers from our affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, or Providers, or other third parties authorised by us. If you opt to receive information from any of these entities, firms, organisations or third parties, NCI will (with your permission) share your name and e-mail address with any one or a number of such entities, firms, organisations or third parties as appropriate. Under confidentiality agreements, NCI may match your Personal Data with data about you held by our affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, or Providers, or other third parties authorised by us.

We may monitor resort traffic patterns and usage of our Web sites to help us develop their design and layout. We may also use Personal Data that we collect to occasionally notify you about important functionality changes to our Web sites, and to notify you of new products or services and special offers that NCI thinks you will find valuable and of interest. Also, we may keep track of what portions of our Web sites Customers are visiting and other Customer statistics, such as traffic patterns and usage of the our Web sites, which may be provided to reputable third parties authorised by us, in order to help us create a better experience for users of our Web sites. This is done without knowing your name or other Personal Data in order to describe our viewers to our affiliated or related entities, associates or partners, or any company or companies within the NCI Group of Companies, or Providers, or other third parties authorised by us, and for other lawful purposes.

Other: We may also disclose account data of Customers in special cases when we have reason to believe that disclosing this data is necessary to identify, contact or bring legal action against someone who may be violating NCI's terms of use or terms of service, or may be causing injury to or interference (either intentionally or unintentionally) with any of NCI's rights or property, our other Customers, or anyone else. NCI may disclose or access account data when we believe in good faith that the law requires it and for administrative and other purposes that we deem necessary to maintain, service, and improve our products and services to our Customers.

How can you control the usage of information?
In the event that you change your mind or some Personal Data changes (such as your e-mail address), we will provide a way to correct, update or remove the Personal Data that you give us. We also give you the opportunity to control the communications that we direct to you. We will always seek your consent before disclosing Personal Data relating to you for the making of offers by our affiliated or related entities, or any company or companies within the NCI Group of Companies, or Providers, or other third parties authorised by us, by informing you of an intention to process your Personal Data for such purposes, and offering you a possibility to "opt out" of such use of your Personal Data, in a form or document returned to us or by notifying us by telephone, fax or e-mail. If a Customer wishes to update Personal Data or objects to any usage provided herein for any reason, he/she may e-mail the requested change to: info@solutionsroute.co.za

What happens when you link to a third party Web site?
You should be aware that when you are on NCI 's and/or its affiliated or related entities', or any company's or companies' within the NCI Group of Companies, Web sites you could hyperlink or be directed to other Web sites that are beyond our control and/or outside our service. For example, if you "click" on a banner advertisement or an NCI Web site search result, the "click" may transfer you off the NCI Web site. These other Web sites may include Web sites of Providers, or other third parties authorised by us, that may use NCI's and/or its affiliated or related entities', or any company's or companies' within the NCI Group of Companies, logos as part of a co-branding agreement. These other Web sites may send their own cookies to Customers, and collect or solicit data and Personal Data.

NCI and/or its affiliated or related entities, or any company or companies within the NCI Group of Companies, do not control such third party Web sites and, therefore, are not responsible for their content or the hyperlinks or advertising they choose to place on such Web sites. NCI's and/or its affiliated or related entities', or any company's or companies' within the NCI Group of Companies, inclusion of hyperlinks to these third party Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. NCI's policy does not extend to anything that is inherent in the operation of the Internet, which is beyond NCI's and/or its affiliated or related entities', or any company's or companies' within the NCI Group of Companies, control.

Please keep in mind that whenever you give out information on-line (for example, via message or bulletin boards or chat rooms) that information can be collected and used by people you do not know. While NCI and/or its affiliated or related entities, or any company or companies within the NCI Group of Companies, strive to protect their Customers' data and Personal Data, as well as privacy, we cannot guarantee the security of any information you disclose on-line, and you disclose such information at your own risk.

We, and/or our affiliated or related entities, or any company or companies within the NCI Group of Companies, will not send you e-mails that you do not want, but we cannot guarantee that Providers, or other third parties authorised by us, to whom your details are sent will not do so.

Is my information secure from others using the NCI Web sites?
The security of all data associated with our Customers is an important concern to us. We exercise a high degree of care, skill and due diligence in providing secure transmission of your data and Personal Data from your computer to our Web servers. Unfortunately, no data transmission over the Internet is 100% secure. As a result, while we strive to protect your data and Personal Data, NCI and/or its affiliated or related entities, or any company or companies within the NCI Group of Companies, cannot ensure and do not warrant the security of any information you transmit to us or from our on-line products or services, and you do so at your own risk. Once we receive your transmission, NCI uses industry standard efforts to safeguard the confidentiality of your data and Personal Data, such as firewalls and secure servers. When you use our Web sites for transactional purposes the secure server software Secure Socket Layers ("SSL") encrypts all credit card details you input before it is sent to us. We use Verisign as an officially recognised trusted third party to authenticate and certify the security of our Web sites and to encrypt your credit card details. However, "perfect security" does not exist on and in the use of the Internet.

If at any time you feel that NCI has not adhered to the principles, processes, procedures and practices contained in this privacy policy, please either notify us in writing or by telephone, fax or e-mail and we will use all commercially reasonable efforts to determine and correct the problem promptly. NCI welcomes your questions and comments about privacy.

YOUR ACCEPTANCE OF THESE TERMS
By using this Web site, you signify your agreement to NCI's privacy policy. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEB SITE. Your continued use of NCI's Web sites following the posting of changes to these terms will mean that you accept those changes.



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